What if I signed up with the wrong e-mail address?
If you realize you have signed up with the wrong e-mail address: Log into your PayQuicker account and use the Menu Bar to go to Add or Change an E-mail Address and follow the steps exactly. Please be sure to contact your paying company after you do so to ensure they are aware of the email address change.
Why are you asking for my license or a form of government issued ID?
PayQuicker accounts are linked to FDIC insured bank accounts. When you input all of your personal information, we run it through public government records to ensure the information is accurate. If you don’t add the correct SSN, or DOB for example, your verification will “fail,” and you will be prompted to upload a copy of a government issued ID to store on file. The same could also be said if the information you are entering is outdated (i.e., you moved recently.)
This is a safety protocol we have established as another step in fraud-prevention. Our accounts are federally regulated and as such, we are required to adhere to a high standard of safety and verification protocol.
What is my PIN?
Your PIN is a 4 digit numerical security code that you elected when you first created your account. This code is used as a final authentication step to complete a transaction within your account, and is an additional security measure for your account safety. Your account PIN is not the same as your debit card PIN, unless you create them that way. They can be two separate PINs.
How can I get my money?
There are several ways to retrieve funds from your PayQuicker account:
Receive a Branded Prepaid Card provided by your paying company. Log into your PayQuicker account to refer to your Cardholder Agreement for pricing.
Conduct a Bank Transfer to your personal bank. Log into your PayQuicker account to find the ‘Transfer Money’ option in the Menu Bar that will walk you through how to conduct a bank transfer. Please refer to your Cardholder Agreement upon account login for pricing.
Issue yourself a Paper Check. Log into your PayQuicker account to refer to your Cardholder Agreement for pricing.
I forgot my password.
Go to www.payquicker.com and click “Login” on the Menu Bar. On the modal that will pop out, click ‘Forgot Password?’ This will send an e-mail to your PayQuicker login e-mail with a link that says ‘Click Here.’ Follow the link to change and save your new password.
My Card is lost or has been stolen.
If your card has been lost or stolen:
Log into your PayQuicker account at www.payquicker.com
On the right-hand side of the page in the box of “Action Links”, click the link “Report a Lost or Stolen Debit Card”
Proceed with the instructions that follow.
I see purchases with my card I didn’t make.
If you believe your card has been compromised, please contact PayQuicker Support. We will work with you to determine which steps should be taken, and assist you in disputing any transactions that you do not recognize. Your account is fully insured, and you will never be liable for fraud.
How long does each form of receiving funds take?
Depending on how you are sending or receiving your payments, transaction processing times may vary based on your location. Please contact PayQuicker Support should you have any questions about receiving funds.
How do I pay someone to their e-mail?
Paying someone via their e-mail can only be done with our Instant Payment system by logging into your PayQuicker account. Instant Payments are member to member only within the PayQuicker system. You cannot send an instant payment to someone who does not have a PayQuicker account.