PayQuicker treats our Clients as true partners and in doing so supports them in every step. We provide resources to make their transition smooth along with on-going resources to keep their programs thriving and their customers satisfied. Several areas of dedicated support include:
- Project Planning & Implementation
- Program & Account Management
- Customer Support
Project Planning & Implementation
PayQuicker has a simple and straightforward on-boarding process which allows new clients to easily get transitioned and start making payments using the PayQuicker platform. While the process is simple, it does require planning and timing to ensure payment operations are uninterrupted. We assign an internal project team, who are selected based on project scope and client needs. The team members work hand-in-hand with the Client to determine required tasks and timelines. Communication becomes key not only with the Client but with their Customers as well.
Program & Account Management
Each Business Client is assigned a dedicated Account Manager who monitors the overall program and becomes the primary point of contact for all day-to-day activities. The Account Manager is part of the original Project Team so they are familiar with Client, their payment processes, internal operations, and Customer needs. With that in mind, the Account Manager ensures that all aspects of the program are working in sync, meeting objectives, and exceeding expectations.
The PayQuicker Support Team is a group of dedicated in-house bi-lingual support staff who are fully trained on all aspects of the PayQuicker platform. The team is ready to assist by phone, Live Chat, or email to ensure all Customer inquiries or issues are acknowledged and resolved. We use a robust administration and ticketing system to ensure every issue is tracked, assigned to the appropriate party, and resolved in a timely fashion.
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